Frequently Asked Questions
Frequently Asked Questions
How much does shipping cost?
Standard US shipping is $8 for orders under $75 and free for orders of $75 or more, after discounts and before taxes.
Expedited US shipping is $24.95. International shipping rates are calculated at checkout.
When will my order arrive?
Orders generally take 1–3 business days to process.
After shipment, standard US delivery generally takes 3–7 business days, and expedited US delivery generally takes 2–3 business days. Delivery times are estimates and are not guaranteed.
See our Shipping Policy for details.
How do I request a return?
Sign in to your customer account, open your order, and select Request return.
Choose the items you want to return, select a reason, and submit your request.
Once your return is approved, we’ll provide a return shipping label and instructions for eligible US returns. Please wait for approval before mailing your items.
If you need help, email orders@wyomingtraders.com.
How long do I have to return an item?
Eligible returns must be requested within 30 days of delivery.
Items must be unworn, unwashed, unaltered, in their original condition, and have all original tags attached.
Final-sale items, Steals & Deals merchandise, custom or special orders, and gift cards are not eligible for standard returns or exchanges.
See our Returns & Exchanges Policy for full details.
Is there a fee to return an item?
For standard eligible US returns, a flat $5 return-shipping fee is deducted from your refund. We provide the prepaid return label.
There is no return-shipping fee for approved returns involving defective merchandise or a Wyoming Traders shipping error.
We do not charge a restocking fee.
When will I receive my refund?
Approved refunds are generally processed within 5–7 business days after we receive and inspect your returned merchandise.
Refunds go to your original payment method. Your bank or card provider may take additional time to post the refund.
Can I exchange an item?
Eligible items may be exchanged for a different size or color within 30 days of delivery, subject to availability.
Email orders@wyomingtraders.com with your order number and the size or color you would like. Exchanges cannot currently be requested through the self-service return system.
For standard eligible US exchanges, a $5 return-shipping fee applies. We cover one standard shipment of your replacement merchandise. Additional exchanges may involve further shipping charges.
What if my item is defective or I received the wrong item?
Email orders@wyomingtraders.com with your order number and a description of the issue.
Our products are guaranteed against defects in workmanship and materials for 90 days from the original purchase date. Normal wear, misuse, accidental damage, and improper care are not covered.
For verified defects or our fulfillment errors, we provide a return label at no cost and arrange a replacement or refund.
How do I qualify for a free gift?
Qualifying orders shipping to a United States address receive a choice of one eligible free gift when the merchandise total reaches $150 after discounts and before shipping and taxes.
Eligible gifts include a pocket T-shirt, a no-pocket T-shirt, or a Cowboy Logo Wild Rag, while supplies last. Available sizes and colors may vary.
The free gift does not count toward the $150 qualifying total.
Do I have to return my free gift?
No—the gift is yours to keep, even if you return your entire purchase or your remaining purchase falls below the qualifying amount.
We will not deduct the gift’s value from your refund. Free gifts have no cash refund value.
Can international customers return items?
Please email orders@wyomingtraders.com before returning merchandise.
International return labels may not be available, and the flat $5 US return fee does not apply. International customers are generally responsible for return shipping and related charges unless the item is defective or we made an error.
See our Returns & Exchanges Policy for details.
Can I return something purchased from another retailer?
Please contact the retailer or marketplace where you purchased the item. Those purchases are subject to the original seller’s return policy.
Do you offer custom silk scarves?
Yes. Contact us to discuss your design, quantity, preferred size, and deadline.
Options may include artwork, scarf size, silk type, and silk weight. We’ll help confirm current minimum quantities, pricing, availability, and production timing.
Email info@wyomingtraders.com or call 307-885-7500.
Where can dealers access wholesale information?
Visit our Dealer Portal for wholesale pricing, order forms, sales agreements, and dealer resources.
How can I contact Wyoming Traders?
General questions: info@wyomingtraders.com
Order questions, returns and exchanges: orders@wyomingtraders.com
Phone: 307-885-7500
Wyoming Traders
332 Chadwick Bench
Afton, WY 83110
United States
Please request returns through your customer account and wait for approval and shipping instructions before mailing merchandise.