Refund policy
Returns & Exchanges Policy
Our Guarantee
Wyoming Traders guarantees its products against defects in workmanship and materials for 90 days from the original purchase date.
This guarantee does not cover normal wear and tear, misuse, abuse, neglect, accidental damage, improper care, or garments that have been altered. This guarantee does not limit any rights provided by applicable law.
Return Eligibility
We accept eligible returns requested within 30 days of delivery.
Returned merchandise must be:
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Unworn, unwashed, and unaltered.
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In its original condition.
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Returned with all original tags attached.
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Free from odors, hair, dirt, stains, and other signs of use.
Wyoming Traders reserves the right to deny a return or reduce the refund when merchandise does not meet these requirements.
How to Request a Return
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Sign in to your customer account using the email address associated with your order.
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Open your order and select Request return.
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Select the merchandise you want to return, choose a return reason, and submit your request.
We will review your request and email you an approval or denial. For approved US returns, we will provide a prepaid return shipping label and instructions.
Please wait for approval and use the provided label before mailing your return.
If you cannot access your order or need assistance, email orders@wyomingtraders.com with your order number and the reason for your return.
US Return Shipping Fees
For standard eligible US returns, a flat $5 return-shipping fee will be deducted from your refund. Wyoming Traders will provide the prepaid return label.
Return shipping is free for approved returns involving:
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Defective merchandise.
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An incorrect item shipped by Wyoming Traders.
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Another verified Wyoming Traders fulfillment error.
Original shipping charges and expedited shipping charges are nonrefundable unless the return resulted from defective merchandise or a verified Wyoming Traders error.
Restocking Fees
We do not charge a restocking fee on eligible returns.
Refunds
After returned merchandise is received and inspected, approved refunds are generally processed within 5–7 business days.
Refunds are issued to the original payment method, less the $5 return-shipping fee when applicable and any applicable nonrefundable original shipping charges. Your bank or card provider may require additional time to post the refund.
Returns Involving a Free Gift
If you return merchandise from an order that qualified for a promotional gift, the gift is yours to keep—even if you return your entire purchase or your remaining purchase falls below the qualifying amount.
We will not deduct the gift’s value from your refund. Refunds apply only to amounts paid for eligible returned merchandise. Free gifts have no cash refund value.
Free-gift promotions are currently available only to qualifying orders shipping to United States addresses.
Exchanges
Eligible merchandise may be exchanged for a different size or color within 30 days of delivery, subject to availability.
To request an exchange, email orders@wyomingtraders.com with your order number, the merchandise being returned, and your requested replacement size or color. Exchanges cannot currently be requested through the self-service return system.
For US exchanges:
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Wyoming Traders will provide a prepaid return label.
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A flat $5 return-shipping fee applies to standard eligible exchanges.
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Wyoming Traders will pay for one standard outbound shipment of the replacement merchandise.
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Additional exchanges may require the customer to pay both return and replacement shipping.
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Return shipping is free for verified defects or Wyoming Traders fulfillment errors.
If the replacement merchandise costs more, you must pay the difference. If it costs less, the difference will be refunded after the return is processed.
Exchange merchandise is not reserved until the return is processed. If your requested replacement is unavailable, Wyoming Traders may offer another item, store credit, or a refund.
Final-Sale and Nonreturnable Merchandise
The following merchandise cannot be returned or exchanged:
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Items marked Final Sale.
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Items sold through the Steals & Deals collection.
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Custom or special-order merchandise.
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Merchandise that has been worn, washed, altered, damaged, or used.
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Merchandise with tags removed.
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Gift cards.
Defective or incorrectly shipped merchandise remains eligible for review regardless of a final-sale designation.
Defective or Incorrect Merchandise
Contact orders@wyomingtraders.com within 90 days of the original purchase date if you believe an item is defective or you received incorrect merchandise.
For verified defects or Wyoming Traders fulfillment errors, we will provide a prepaid return label at no cost and offer a replacement or refund, depending on availability and the circumstances.
International Returns and Exchanges
International customers must contact orders@wyomingtraders.com before returning merchandise.
Prepaid return labels may not be available for international returns. International customers are generally responsible for return shipping, customs charges, duties, taxes, and related fees unless the merchandise is defective or Wyoming Traders made an error. The flat $5 US return-shipping fee does not apply to international returns.
International exchanges may be processed as a return and a new order. Complimentary outbound exchange shipping applies only to eligible US exchanges.
Nothing in this policy limits mandatory consumer rights that apply in your country or region.
Purchases From Other Retailers
Products purchased from a Wyoming Traders retailer, marketplace, or another third party must be returned to the original seller and are subject to that seller’s return policy.
Contact Us
Wyoming Traders
332 Chadwick Bench
Afton, WY 83110
United States
Orders, returns and exchanges: orders@wyomingtraders.com
General questions: info@wyomingtraders.com
Phone: 307-885-7500
Please request your return through your customer account and wait for approval and shipping instructions before mailing merchandise.